This apartment is equipped with 24/7 security cameras, and we don’t have a picture of a bed. If you move in to the room, they will offer you a queen size bed.
In general, it is not easy to stay with the pets. There can be different reasons for this but if the stay with a pet is inevitable, we at Stayes will help you find out the suitable room as much as possible.
If the agreement is obtained from the host, you can stay with your pet but additional cleaning charge may be billed depending on the case when you leave the room.
It is against the law to smoke indoors in Korea. You will be fined for voilating the law. All Stayes rooms are smoke free.
If you leave your message through the path [MyPage]-[Help&Support], it will be delivered to the host, who will arrange for the repairs, replacement or any other appropriate actions. In case the damage was caused by the fault of the customer, the charges for the maintenance and repairs will be claimed to the customer and therefore the customers should take precautions in the use of the furniture and fixtures in the room. The claim may either be billed separately or deducted from the security deposit paid to the host already.
In regard of the other miscellaneous problems (clogging of the toilet or the drainage from the washstand and others) that can occur during the stay, the Customer Support Team at Stayes aid through the online counselling for fast resolution of the problems.
In order to prevent the delays in processing of the urgent customer queries or requests and for assurance of the service at a higher level of quality, please be reminded that the assistance service from Stayes is restricted only to the those related to the rooms or services.
The operation hours of the online Customer Support Team is from 10:00 AM ~ 7:00 PM (KST). Mon.~Fri.